At British Walker we believe in 100% Customer Satisfaction. We will accept all Returns & Exchanges of unworn unused items in the original condition within 30 Days for a full refund or exchange. Please feel free to reach out to our customer service team should you have any concerns about getting your return product back to us. I For US Customers, a prepaid return shipping label will be provided at $12 charge to return, exchange are Free of any charge your merchandise . All International Customers are responsible for sending back their items for returns or exchanges. WE ARE NOT RESPONSIBLE FOR ANY DUTIES. I Please Note we will NOT Take back or exchange any items that are NOT in the original condition and original box. All Refunds take 2-10 Business Days